Frequently Asked Questions
Get answers to common questions about non-GamStop casinos, bonuses, deposits, withdrawals, and responsible gambling. If you can't find what you're looking for, check our main guide or about us page.
About Non-GamStop Casinos
What is a non-GamStop casino?
+A non-GamStop casino is an online gambling site that operates outside the UK's GamStop self-exclusion scheme. These casinos are typically licensed by international jurisdictions such as Malta (MGA), Curacao, Cyprus, or Gibraltar, and accept UK players but are not bound by UK Gambling Commission regulations.
Are non-GamStop casinos legal in the UK?
+Yes, it is legal for UK players to play at offshore casinos. However, these casinos operate under international licenses and are not regulated by the UK Gambling Commission. Players should ensure the casino holds a valid license from a reputable jurisdiction. Learn more about the best non-GamStop casinos and how to choose safe options.
Why would someone choose a non-GamStop casino?
+Players may choose non-GamStop casinos for various reasons: they may have self-excluded through GamStop but wish to continue playing, they prefer higher deposit limits, want access to different game providers, or seek casinos with faster withdrawal processes and fewer restrictions.
How do I know if a non-GamStop casino is safe?
+Check for: 1) A valid gambling license from Malta, Curacao, Cyprus, or Gibraltar; 2) SSL encryption (look for HTTPS in the URL); 3) Positive player reviews on trusted sites; 4) Fair gaming certifications from eCOGRA or similar organizations; 5) Transparent terms and conditions; 6) Responsive customer support. See our detailed guide on choosing safe casinos without GamStop.
What's the difference between GamStop and non-GamStop casinos?
+GamStop casinos are licensed by the UK Gambling Commission and participate in the UK's self-exclusion scheme. Non-GamStop casinos operate under international licenses (Malta, Curacao, Cyprus) and are not connected to the GamStop system, offering UK players unrestricted access.
Can I self-exclude from non-GamStop casinos?
+Yes, but it works differently. Instead of a centralized system like GamStop, you must self-exclude individually at each casino. Reputable non-GamStop casinos offer self-exclusion options ranging from 24-hour cooling-off periods to permanent account closure.
Which countries license the best non-GamStop casinos?
+The most reputable licensing jurisdictions for non-GamStop casinos are Malta (MGA), Curacao, Cyprus, Gibraltar, and Kahnawake. Malta Gaming Authority (MGA) is considered the gold standard with the strictest regulations outside the UK.
Are offshore casinos illegal in the UK?
+No. Playing at offshore casinos is not illegal for UK residents. While these casinos operate outside UK jurisdiction, it's legal for UK players to access them. However, the casinos must hold a valid license from their respective jurisdiction.
Bonuses & Promotions
What are wagering requirements?
+Wagering requirements (also called playthrough requirements) indicate how many times you must bet the bonus amount before you can withdraw winnings. For example, a £100 bonus with 35x wagering means you must wager £3,500 (£100 × 35) before cashing out.
Are welcome bonuses worth it?
+It depends on the terms. Lower wagering requirements (20-30x), longer validity periods (30+ days), and higher maximum withdrawal limits make bonuses more valuable. Always read the full bonus terms before claiming. Compare bonuses at our best casinos not on GamStop.
Can I withdraw my bonus immediately?
+No. You must meet the wagering requirements before withdrawing bonus funds or winnings from bonus play. Some casinos also require a minimum deposit and betting activity before allowing withdrawals.
Do all games contribute equally to wagering?
+No. Slots usually contribute 100% toward wagering requirements, while table games like blackjack and roulette often contribute 10-20% or are excluded entirely. Check the casino's bonus terms for specific game contributions.
What are no wagering bonuses?
+No wagering bonuses (also called "wager-free" bonuses) let you keep what you win without any playthrough requirements. These are rare but highly valuable. If you win £100 from free spins with no wagering, you can withdraw the full £100 immediately after meeting minimum requirements.
Can I cancel a bonus after claiming it?
+Most casinos allow you to cancel an active bonus, but doing so typically forfeits both the bonus funds and any winnings generated while the bonus was active. Contact customer support if you want to remove a bonus from your account.
What is a sticky vs non-sticky bonus?
+A non-sticky bonus is removed from your balance when you complete wagering, leaving only your winnings. A sticky bonus remains part of your balance but cannot be withdrawn - only winnings above the bonus amount can be cashed out. Non-sticky bonuses are more player-friendly.
Deposits & Withdrawals
What is the minimum deposit at most casinos?
+Minimum deposits typically range from £10 to £20, though some casinos accept deposits as low as £5. The minimum amount may vary depending on the payment method chosen.
How long do withdrawals take?
+Withdrawal times vary by casino and payment method: E-wallets (Skrill, Neteller): 0-24 hours; Credit/Debit cards: 1-5 business days; Bank transfers: 3-7 business days. Some casinos also have pending periods of 24-48 hours before processing withdrawals.
Do I need to verify my identity?
+Yes. Most casinos require KYC (Know Your Customer) verification before processing your first withdrawal. You'll need to provide proof of identity (passport/driver's license) and proof of address (utility bill/bank statement).
Are there withdrawal limits?
+Yes. Many casinos impose daily, weekly, or monthly withdrawal limits, typically ranging from £2,000 to £10,000 per month. VIP players may receive higher limits.
Why is my withdrawal taking so long?
+Common reasons include: 1) Pending KYC verification; 2) Casino's internal pending period (24-48 hours); 3) Payment method processing time; 4) First-time withdrawal requiring additional checks; 5) Large withdrawal amount needing security review. Contact customer support for specific delays.
Can I use cryptocurrency at non-GamStop casinos?
+Yes, many non-GamStop casinos accept Bitcoin, Ethereum, Litecoin, and other cryptocurrencies. Benefits include faster transactions (often within hours), lower fees, and enhanced privacy. However, you'll need a crypto wallet and should understand price volatility risks.
What documents do I need for KYC verification?
+Most casinos require: 1) Proof of identity (passport, driver's license, or national ID); 2) Proof of address (utility bill, bank statement, or council tax bill dated within 3 months); 3) Proof of payment method (photo of card showing first 6 and last 4 digits, or screenshot of e-wallet). Submit clear, legible photos to avoid delays.
Are there fees for deposits or withdrawals?
+Most casinos don't charge fees for deposits, but withdrawals may have fees depending on the payment method. Bank transfers and cards may incur £2-£5 fees. E-wallets and crypto usually have no fees from the casino, but your payment provider may charge. Always check the banking page for fee details.
Responsible Gambling
What is GamStop?
+GamStop is a free self-exclusion scheme for UK-licensed online gambling sites. When you sign up, you're blocked from all UK Gambling Commission-licensed operators for 6 months, 1 year, or 5 years. Non-GamStop casinos are not part of this scheme.
How can I gamble responsibly?
+Set deposit and loss limits; Never chase losses; Only gamble with money you can afford to lose; Take regular breaks; Don't gamble when emotional or intoxicated; Seek help if gambling becomes a problem.
Where can I get help for problem gambling?
+UK resources include: GamCare (0808 8020 133), BeGambleAware, National Gambling Helpline (0808 8020 133), and Gamblers Anonymous. These services are free, confidential, and available 24/7.
Do non-GamStop casinos offer responsible gambling tools?
+Reputable non-GamStop casinos should offer deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. Check the casino's responsible gambling page for available tools.
General Questions
Can I play casino games on mobile?
+Yes. Most modern casinos are fully mobile-optimized and can be played directly in your mobile browser. Some casinos also offer dedicated iOS and Android apps.
How do I know if a game is fair?
+Look for games from reputable providers (NetEnt, Pragmatic Play, Evolution Gaming) that use certified Random Number Generators (RNG). Independent testing agencies like eCOGRA, iTech Labs, and GLI certify game fairness.
What is RTP?
+RTP (Return to Player) is the percentage of wagered money a game returns to players over time. For example, a 96% RTP means the game returns £96 for every £100 wagered (on average, over millions of spins).
Are my personal and financial details safe?
+Reputable casinos use 128-bit or 256-bit SSL encryption to protect your data, the same security used by banks. Always check for HTTPS in the URL and read the casino's privacy policy.
Can I have multiple accounts at the same casino?
+No. Casinos prohibit multiple accounts per person. Creating duplicate accounts can result in account closure and forfeiture of funds. Stick to one account per casino.
What are the best game providers at non-GamStop casinos?
+Top providers include NetEnt (Starburst, Gonzo's Quest), Pragmatic Play (Gates of Olympus, Sweet Bonanza), Evolution Gaming (live dealer), Play'n GO, Microgaming, and Yggdrasil. These providers offer certified fair games with high RTPs and engaging gameplay.
Do I pay tax on casino winnings in the UK?
+No. UK residents do not pay tax on gambling winnings, whether from UK-licensed or offshore casinos. This is one of the benefits of gambling in the UK - all winnings are tax-free.
Can I play live dealer games at non-GamStop casinos?
+Yes. Most reputable non-GamStop casinos offer live dealer games powered by Evolution Gaming, Pragmatic Play Live, or Ezugi. You can play live blackjack, roulette, baccarat, and game shows with real dealers streamed in HD.
How do I contact casino customer support?
+Most casinos offer multiple support channels: 1) Live chat (fastest, usually 24/7); 2) Email (response within 24 hours); 3) Phone (less common at offshore casinos); 4) FAQ/Help Center for common questions. Live chat is recommended for urgent issues.
What should I do if I have a dispute with a casino?
+First, contact the casino's customer support with details and evidence. If unresolved, escalate to their complaints department. For licensed casinos, you can contact their licensing authority (MGA, Curacao eGaming) or use alternative dispute resolution services like eCOGRA or IBAS if available.
Still have questions? The information on this page is for general guidance. Always check individual casino terms and conditions for specific policies.
Last updated: January 5, 2026